Shep Hyken on AI, customer experience, and the power of reviews

Ratings and reviews play a pivotal role in a consumer’s decision-making process and can often be the deciding factor in whether a customer purchases...

Gene Marks on tariffs: strategies for small businesses to stay ahead

As tariffs continue to make headlines, small business owners are left wondering how these economic shifts will impact their operations. On this edition of...

Retired General Jim Camp reveals the secret to winning negotiations

From negotiating historic pay raises for Air National Guard pilots to leading thousands of Airmen on missions, Jim Camp has spent his career mastering...

Treasury drops business owner reporting rule, raises concerns over loopholes

The U.S. Department of Treasury has scrapped a key requirement for small businesses to report ownership details to the federal government, reversing course on...

Scaling like a franchise: lessons every small business should embrace

Franchising is a powerful model for scaling businesses. Although it may not be for every business or entrepreneur, small business owners can still learn...

SBA implements new loan rules, slashes workforce amid fraud concerns

The Small Business Administration (SBA) is tightening loan application requirements and downsizing its workforce after a federal review uncovered fraudulent lending practices. The changes...

Celebrity Entrepreneurs on ASBN